The CI-GCF Agency Grievance Mechanisms can be accessed when necessary to manage project-related grievances that cannot be resolved by a project’s Executing Entity. If you or your organization should need to file a grievance, contact the Executing Entity managing the project on the ground or use one of the Redress Mechanisms listed below.
Mechanism for Integrity-Related Grievances
As an Accredited Entity of the GCF, CI strives to implement projects with the utmost level of integrity and professionalism and has a robust set of integrity-related policies that apply to all GCF-funded activities. Throughout the life of a project, recipients of GCF funds are required to abide by the following:
- CI’s Code of Ethics
- CI’s Conflict of Interest Policy
- GCF Policy on Prohibited Practices
Any CI employee or any employee of an executing entity, grantee, partner, or vendor, or any other project stakeholder, involved with a GCF-funded project executed or overseen by CI may report a grievance or violation of these policies anonymously through CI’s Ethics Hotline. It is available 24 hours a day, seven days a week, by logging on to www.ci.ethicspoint.com or by dialing a toll-free number from anywhere in the world where CI works, which can be found on the website. All reported integrity-related grievances will be investigated and addressed per CI’s Anti-Fraud Policy & Guidelines for Investigations.
Feedback or grievances can be submitted:
In person:
Senior Director of Compliance
Conservation International
2011 Crystal Drive, Suite 600
Arlington, VA 22202, USA
By email: GlobalCoordination-Feedback@conservation.org
By phone: (List of phone numbers by country)
By webform, below: Note this is routed to the above email address
If you wish to submit an anonymous grievance, please use CI’s global accountability and grievance mechanism.
Environmental and Social Management Framework Accountability and Grievance Mechanism
All GCF fund-related activities must abide by CI’s Environmental and Social Management Framework (ESMF) which ensures that any GCF-funded activity achieves improvements in environmental and social outcomes while avoiding, minimizing, and mitigating any unintended adverse impacts of funded activities. The CI-GCF Agency ESMF Accountability and Grievance Mechanism ensures enforcement of its environmental and social safeguard policies and related systems.
The CI-GCF Agency Accountability and Grievance Redress Mechanism can be accessed when necessary to manage project-related grievances that cannot be resolved by a project’s Executing Entity.
If you or your organization should need to file a grievance:
- Contact the Executing Entity managing the project on the ground.
- If the Executing Entity is unable to resolve the grievance or does not respond within 30 days of filing the claim, please contact the Conservation International Senior Director of Compliance (DOC) at:
Electronic mail:
GCFAccountability@conservation.org
Mailing address:
Senior Director of Compliance
Conservation International
2011 Crystal Drive, Suite 600
Arlington, VA 22202, USA
Alternatively, you can file a grievance directly through CI’s Ethics Hotline at www.ci.ethicspoint.com
All reported ESMF-related grievances will be investigated and addressed per the CI-GCF Agency Accountability and Grievance Redress Mechanism.
A public registry of grievances taken under formal review by the CI Grievance Committee, findings and summary conclusions are available here.