Grievance Mechanism

Welcome to Conservation South Africa’s (CSA) accountability and grievance mechanism. We would love to hear your feedback. Sometimes no matter how well a project is planned and implemented, it can still have unexpected impacts. These feedback mechanisms are the cornerstone of accountability. They allow CSA to identify and respond to stakeholder complaints and concerns about our work in a timely and transparent way.

Feedback or grievances can be submitted:

• In person: Acorns to Oaks hub, R537 Orpen road, Acornhoek 1360
• In person: 110 Main Street Matatiele, 4730
• In person: 2868 Main Road, Port Nolloth, Northern Cape
• In person: 89 Apie Visser Street, Springbok, 8240
• By email: csagrievances@conservation.org
• By webform, below: Note this is routed to the above email address
• By EthicsPoint (international portal for anonymity)

Follow the steps below to submit your concerns, complaints, or feedback about Conservation South Africa (CSA) and/or its projects and receive a timely response to acknowledge and address the issue. This form, and any other communication options, is confidential and will be processed through CSA’s procedure.

If you wish to submit an anonymous grievance, please use CI’s global accountability and grievance mechanism.