Accountability and Grievance Mechanism

The CI-GEF Project Agency Accountability and Grievance Mechanism can be accessed when necessary to manage project-related grievances that cannot be resolved by a project’s Executing Agency. Read the policy »

If you should need to file a grievance:

1. Contact the Executing Agency managing the project on the ground.

2. If the Executing Agency is unable to resolve the grievance or does not respond within 30 days of filing the claim, please contact the Conservation International Director of Compliance (DOC) who can be reached at:

   Electronic mail: GEFAccountability@conservation.org

   Mailing address:
   Direction of Compliance
   Conservation International
   2011 Crystal Drive, Suite 600
   Arlington, VA 22202, USA

3. Alternatively, you can file a grievance directly to Conservation International’s Ethics Hotline:

   ETHICS HOTLINE

   Conservation International’s Ethics Hotline is managed by Navex’s Ethicspoint and is available worldwide to Conservation International staff and partners.